1. What you can delete yourself, right now
| Photos and videos | Delete them in the app's Gallery or viewer, which removes the file from the phone's storage — not just from the app's list. |
|---|---|
| Capture history, site details, saved locations, templates, settings | Held in the app's own database. Uninstalling the app deletes all of it. Android's Settings → Apps → GPS Ornova Camera → Storage → Clear data does the same without uninstalling. |
| Email addresses saved for sharing | Stored on the phone only. Remove them in the app, or clear the app's data. |
| QR scan history | Clear it from the QR History tab in the Gallery. |
2. What we can delete on request
These are the only records connected with the app that exist outside your phone.
| Photo Proof fingerprints | A one-way code (SHA-256) calculated from a photo's bytes, stored with the time a server first saw it. It cannot be reversed into a picture and identifies no person — no image, file name, location or address is stored with it. We will still delete specific fingerprints if you ask and can tell us which. |
|---|---|
| Unlock code redemptions | If you redeemed a Pro access code, one record exists showing that an anonymous app installation used that code, and when. |
| Messages you have sent us | Any email you have sent to support@ornovalabs.com, and our replies. |
| Analytics and crash reports | Held by Google Firebase on our behalf, tied to an app-instance identifier rather than to you by name. We can ask for the records for an instance id to be deleted; you can also stop future collection by uninstalling the app. |
3. How long it takes
- Within 3 working days We acknowledge your request from support@ornovalabs.com.
- Within 7 days If we need anything else to identify the records — for example which fingerprint or which unlock code — we ask you once, plainly.
- Within 30 days The deletion is completed and we email you to confirm what was deleted. This is the limit set by the GDPR and by India's Digital Personal Data Protection Act 2023, and we treat it as a deadline rather than a target.
If a request would take longer — which has not yet happened — we will tell you why before the thirty days are up, not afterwards.
4. Send a request
What happens when you send
The request goes straight to our team inbox, and you get an acknowledgement by email within seconds carrying a reference number. The page does not store your request itself — only a dated line recording that a request was received, which is the record that shows a regulator we acted.
If sending fails for any reason, the page will say so and offer two fallbacks: Use my email app instead, which opens the same request in your own mail client, and Copy the request, which puts the text on your clipboard to paste into an email to support@ornovalabs.com. A failed send never leaves you with nowhere to go.
What we will not do
We will not ask you for a copy of an identity document, a photograph of yourself, or any detail beyond what is needed to find the records. If a request cannot be matched to any record, we will say so rather than quietly closing it.
If you are not satisfied
Write to support@ornovalabs.com and say so; we will look again. You also have the right to complain to your local data protection authority — in India, the Data Protection Board established under the Digital Personal Data Protection Act 2023.
Related
Privacy policy for GPS Ornova Camera · About the app · Ornova Labs privacy policy
5. What is kept, and why
After a deletion we keep one thing: a short note that a request was made and completed, with the date and the email address it came from. It exists so that we can show a regulator we acted, and so that we do not lose track of an unfinished request. It contains nothing about your photos or your use of the app, and it is deleted after two years.
Anonymous aggregate counts — how many installs, how many crashes — cannot be traced back to a person and are not affected by a deletion request.